Frequently Asked Questions
Shipping, payment, returns, and everything else — answered in one place.
Frequently Asked Questions
The questions we get most, answered in plain English.
Yes. All products listed on https://donariky.com/ are kept in stock at our warehouse in 667 Madison Ave, New York, NY 10065. Once you place an order, we process and ship from this location.
Orders are processed within 1–2 business days. Once shipped, delivery typically takes 3–5 business days, for a total of 4–7 business days from your order date. You will receive a tracking number via email once your order ships.
Shipping is a $4.95 flat rate on every order, no matter how many pairs you buy. The exact amount is shown at checkout.
We ship via USPS, UPS, or FedEx depending on your location and order. The specific carrier and tracking number will be included in your shipping confirmation email.
No. We ship within the United States only — all 50 states including Alaska and Hawaii. We cannot ship to P.O. Boxes, APO/FPO/DPO addresses, or U.S. territories.
We accept PayPal, which allows you to pay using your PayPal balance or major credit/debit cards (Visa, Mastercard, American Express, Discover) through PayPal Guest Checkout — no PayPal account required.
Yes. All payments run through PayPal under PCI-DSS security, and our site uses SSL/TLS encryption. We never see or store your full card details.
Yes. We accept direct exchanges within 30 days of delivery. Email us with your order number and the item you'd like to exchange for — we'll send a free prepaid return label.
Yes. We accept returns for both defective and non-defective items within 30 days of delivery, provided items are unworn, in original packaging with all tags attached.
Email support with your order number. Our team will send you a prepaid return label within 1 business day — at no cost to you. Download and print the label, then drop off the package at any USPS, UPS, or FedEx location.
No. We do not charge a restocking fee on returns or exchanges.
We inspect returns and process refunds within 2 business days. Your bank or PayPal may then take an additional 3–5 business days to post the refund.
Refunds go back to your original PayPal balance or the card you used at checkout.
Shipping fees are non-refundable, except when an item is defective or the wrong item was sent — in that case we refund the full amount, shipping included.
Email us as soon as possible. We can change or cancel an order before processing begins, but once it's prepared for shipment we can no longer edit it.
Most of our footwear runs true to standard U.S. sizing. Each product page lists the available sizes, and if you're between sizes we generally suggest sizing up for a roomier fit. If a pair doesn't fit, you can exchange it within 30 days at no cost.
Yes. As soon as PayPal confirms your payment, we email you an order confirmation with your order number and a summary of what you bought. A second email with your tracking number follows once the order ships.
Email us within a few days of delivery with your order number and a photo of the issue. If an item is defective or we sent the wrong one, we cover it fully — you'll get a free replacement or a complete refund including the original shipping fee.
Our support hours are Mon–Fri, 8:00 AM – 5:00 PM ET. We answer email only — no phone or live chat — and reply within 24 business hours. Messages sent over the weekend are answered the next business day.
Email us within 7 days of the estimated delivery date. We'll open a case with the carrier (3–5 business days) and then send a replacement or issue a full refund.
The price displayed is the final product price. Any applicable sales tax, if required by your state, will be calculated at checkout.
We offer email support only. Write to support@donariky.com during our hours (Mon–Fri, 8:00 AM – 5:00 PM ET) and we'll reply within 24 business hours.